Privacy Policy

Lakshmi Prasanna Motors ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use the Lakshmi Prasanna Motors mobile application ("App") and related services.

By using the App, you agree to the practices described in this Privacy Policy.

1. About Us

Lakshmi Prasanna Motors is an authorized TVS Auto sales and service dealer based in Chennai, Tamil Nadu.

Business Address:
No. 1/171, Poonamalle High Road,
Vanagaram – 600095, Tamil Nadu, India

Phone: +91 8144088888
Email: lakshmiprasannamotorsllp@gmail.com

The App allows customers to access vehicle-related services, including service booking, vehicle information, customer support, and communication with our team.

2. Information We Collect

Depending on the features you use, we may collect the following information:

Personal Information

We may collect:

• Full name
• Mobile phone number
• Email address
• Address
• City and PIN code
• Login and account information

Vehicle Information

When you use vehicle-related services, we may collect:

• Vehicle registration number
• Vehicle model
• Vehicle details provided by you
• Service history
• Service-related information
• Vehicle maintenance information

Service Booking Information

When you book a service through the App, we may collect:

• Vehicle details
• Service requirements
• Preferred service date and time
• Service location, where applicable
• Remarks or information provided during booking
• Service status and booking history

Communication Information

If you communicate with our team through the App, we may process information contained in your messages and other communications for providing customer support and resolving service-related requests.

Device and Technical Information

We may automatically collect limited technical information such as:

• Device type
• Operating system
• App version
• IP address
• Device identifiers
• Crash reports
• Diagnostic and performance information
• Log information

This information may be used to maintain security, troubleshoot problems, and improve App performance.

3. Permissions

The App may request certain device permissions when required for specific features.

Depending on the functionality available in the App, these may include:

• Notifications: To send service booking updates, reminders, and important customer notifications.
• Camera: If required for uploading vehicle or service-related images.
• Photos/Storage: If required to allow you to select or upload images.
• Location: If required for location-related service functionality.
• Phone: If you choose to contact our dealership using a phone feature.

We only use permissions for the purposes associated with the relevant App functionality.

You can manage or revoke permissions through your device settings. Disabling a permission may prevent the associated feature from functioning correctly.

4. How We Use Your Information

We may use your information to:

• Create and manage your account.
• Provide vehicle-related services.
• Process and manage service bookings.
• Confirm or update service appointments.
• Maintain service and vehicle records.
• Respond to customer enquiries.
• Provide customer support.
• Communicate service-related updates and notifications.
• Contact you regarding your service requests.
• Improve our App, services, and customer experience.
• Detect, prevent, and address fraud, misuse, security issues, and technical problems.
• Comply with applicable legal and regulatory requirements.

We do not use your personal information for purposes unrelated to the services described in this Privacy Policy without an appropriate legal basis or your consent where required.

5. Service Booking

When you submit a service booking through the App, the information you provide may be shared with authorized personnel of Lakshmi Prasanna Motors so that we can process your booking and provide the requested service.

This may include contacting you by phone, SMS, email, or App notification regarding your booking.

6. Notifications

If you enable notifications, we may send notifications related to:

• Service booking confirmation
• Service appointment reminders
• Service status
• Important account information
• Customer support updates
• Other information directly related to services you have requested

You can disable notifications through your device settings.

7. Information Sharing

We do not sell or rent your personal information.

We may share information when reasonably necessary with:

• Authorized Lakshmi Prasanna Motors employees and service personnel.
• Service providers who help us operate the App or provide requested services.
• Technology and infrastructure providers.
• Communication and notification service providers.
• TVS-related service or support systems, where necessary to provide an applicable service.
• Government authorities or law enforcement when required by applicable law.

Third-party service providers are expected to handle information appropriately and only for the purposes for which it is provided.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested services.
• Maintain service and business records.
• Resolve disputes and customer support requests.
• Meet legal, accounting, regulatory, or other legitimate business requirements.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

10. Third-Party Services and Links

The App may use third-party services to provide certain technical functionality, such as hosting, analytics, notifications, authentication, maps, or other services.

Third-party services may process information according to their own privacy policies.

The App or our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage you to review the privacy policies of third-party services before using them.

11. Children's Privacy

The App is intended for general customers and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

12. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where legally permitted.
• Withdraw consent where processing is based on consent.
• Manage device permissions.
• Request information about how your data is used.

To make a privacy-related request, contact us using the details provided below.

13. Account and Data Deletion

If the App provides an account deletion option, you may request deletion of your account and associated personal information through the available App functionality.

You may also contact us using the email address below to request account or personal data deletion.

Certain information may need to be retained where required by law, for legitimate business purposes, or to resolve disputes and maintain required transaction or service records.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When changes are made, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

We will review and respond to privacy-related requests in accordance with applicable law.

16. Governing Law

This Privacy Policy shall be governed by the applicable laws of India.